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ULTRATONE Returns and Cancellation Policy

ULTRATONE values our relationship with you and offers a return policy for equipment and services purchased directly from ULTRATONE. Our return policy does not reflect the policies of ULTRATONE's authorized dealers or retailers.

Equipment
If the equipment you purchased directly from ULTRATONE does not meet your expectations, you may return or exchange it at any ULTRATONE owned retail store within 14 days from the date the equipment was purchased or shipped. Equipment purchased from ULTRATONE over the phone may also be returned by mail. If returning your equipment to ULTRATONE by mail, please retain a copy of the tracking number from the shipping carrier for your records. Depending on the reason for the return, return shipping charges may apply.

With the exception of closeout items, you may exchange equipment one time within 14 days from the date the original equipment was purchased or shipped. Closeout items are not eligible for exchange.

Returned equipment must be in the manufacturer's original packaging and be in like-new condition (no physical or water damage). The return must include the original components such as the device, battery, charger, manual, unopened software and invoice/receipt. Please remove any confidential, proprietary or personal information before returning your equipment. ULTRATONE is not responsible for any equipment containing confidential, proprietary or personal information.

Refunds for like-new equipment returned within 14 days will be through the original payment method and may take up to two months.

· A $20 restocking fee applies to all devices purchased at an ULTRATONE-owned retail store, except where prohibited.

Equipment may not be refunded and the equipment may not be returned to you if one of the following applies:

· Equipment was returned more than 14 days from the purchase or ship date.

· Equipment was determined to be ineligible (e.g., opened software, liquid or physical damage).

Any rebate associated with the equipment subsequently returned will be voided.

The following purchases are excluded and cannot be returned or exchanged under this policy.

· Equipment purchased from authorized dealers or retailers

· Equipment received through an insurance claim

· Gift cards and ringtone cards

Service Cancellation Fee
Call the number on your invoice/receipt to cancel your service. You may cancel service
within 30 days from the activation. You will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges through the termination date. ULTRATONE will refund your activation fee, if any, if service is terminated within 3 days of activation.. All other charges apply. Some dealers impose additional fees.

You may have to return any device sets and accessories purchased with the service before your account will be cancelled. If you are allowed to cancel service within the 30 day return period, but do not return the equipment within the return period, ULTRATONE may charge you an amount equal to or up to the full retail price of the equipment.

If you paid a security deposit, it will take 1 to 2 billing cycles to process the return of the security deposit. The charges for service used on the account before the service termination date will be applied against the security deposit.

Warranty Claims/Exchanges
New devices carry a 90 days manufacturer's warranty from date of purchase. For warranty claims on all phone devices, call (6 03) 27306464

Any rebate associated with the equipment subsequently returned will be voided.

The following purchases are excluded and cannot be returned or exchanged under this policy.

· Equipment purchased from authorized dealers or retailers

· Equipment received through an insurance claim

· Gift cards and ringtone cards

Closeout Equipment cannot be exchanged under this policy. Close Out equipment must be returned if service is being canceled.